By ordering a commission from me, shai (“me”, “I”, etc.), you, the Client (“you”, “yourself”), affirm to have read and agree to be legally bound by the following Terms of Service listed below. Failure to abide by the Terms of Service may result in a rejected or canceled commission with or without a refund and/or a blacklist/artist’s beware. Please note that these Terms of Service may be subject to change without prior notice.

These Terms of Service are in effect as of October 23, 2023 and were last edited on February 11, 2025. See Changelog at end.

Table of Contents

    General

    • I reserve the right to refuse the commission for whatever reason, with or without explanation.
    • I reserve the right to cancel the commission for whatever reason, with or without explanation.
    • I reserve the right to upload the commission on social media or to display in a portfolio.
    • Adult-oriented, suggestive, and/or mature commissions may only be ordered by a Client 18 years of age or older. If I have any reason to suspect you are underage while asking for such a commission, the commission will be automatically rejected and canceled.

    Boundaries

    These lists are not exhaustive.

    I am willing to draw…

    • Human, humanoid, or anthro/furry characters
    • Feral or animal characters
    • Real life people (personal or public figure only)
    • Fanart and fan characters
    • Sexual themes, nudity, and/or fetish
    • Light gore (blood, bruises, wounds)

    I will not draw…

    • Heavy gore (internal organs, exposed bone)
    • Diaper, scat, or other unsanitary fetish
    • Sexualized underage characters, in actual age or appearance
    • Non-consensual or abusive sexual material, or fetish emulating it
    • Pedophillic or incestuous relationships, or fetish emulating it
    • Sexualized feral or animal characters
    • Homophobic, transphobic, racist, or otherwise offensive or discriminatory material

    Payment

    • Payment is to be made through the VGen website (via Stripe or PayPal). The commission will be on an “on hold” status until payment has been received. No work will be done until payment is received.
    • For larger pieces, payment may be split into milestones.
    • You are responsible for any currency conversion fees.

    Deadlines & Delivery

    • All commissions will be done digitally. There will be no hard copies. You are paying for a service/digital good and will not require any shipping of any kind.
    • All commissions will be .PNG with dimensions ranging from 1000px – 3000px+, unless specified otherwise. Exceptions may be made, depending on the commission.
    • Final delivery of the commission will be sent via VGen.
    • Depending on the desired style and queue, the estimated turnaround is about 1 week to 6 weeks at the latest.
    • If I need to take longer than 1 month to complete the commission for any reason, you will be contacted and informed of the status of your commission and expected delay time.
    • Rush fee may be applicable if given deadline is within 10 days of request.

    Illustration Image Rights

    • Illustration commissions come with a full commercial license to you, the client, only if you also have the commercial rights or license to the character(s) depicted. You may use the illustration on merchandise, sell prints, or otherwise use the illustration in a commercial manner. I (@shai) must always be credited as the original artist when relevant, but you may credit yourself as an additional artist if edits were made.
    • You may use/re-upload the commission with proper credit.
    • You may make any edits to the completed commission, but if re-uploaded, it must be marked as edited, with proper credit. Do not edit the commission so excessively that it does not resemble the original anymore.
    • You may not trace over the completed commission to create new work.
    • You may not claim the commission as your own work.
    • You may not mint the image as an NFT/Non-Fungible Token.

    Intellectual Property & Character Rights

    • In the case of an character design purchase (adoptable) or character design commission (custom), you are free to make any edits to the design itself, including editing or drawing over the original artwork. Please mark pieces that are edited, with proper credit.
    • You, the Client, have full commercial license of the character design. I (shai) must always be credited as the original creator when relevant, but you may credit yourself as an additional designer if large changes were made.
    • In the case of redesigns, I do not claim any creator authority. I may instead be credited as an additional designer or artist, if you wish to do so.
    • I reserve the right to display my original artwork of the character on social media or on my portfolio.
    • You may not claim the design as purely your own work.
    • Full character rights (complete copyright transfer, which would include commercial usage without credit) may be negotiated for an additional price. Please contact me through VGen messages, Discord (@noogies), or email (noogie@shai.pink) if you are interested in this option.
    • In the case of Closed Species or Art Role-Playing Game (ARPG) designs, follow the group’s respective Terms instead, as they are usually stricter.

    Cancellations & Refunds

    • If you need to cancel the commission for whatever reason, please communicate this as soon as possible. You will receive a partial refund up to 50% the price, depending on how much of the commission has been finished. You will not receive any files of the commission and I reserve the right to reuse the piece elsewhere.
    • If you do not respond to any communication from me within 1 month, I will consider your commission abandoned. Abandoned commissions will not be refunded. You will not receive any files of the commission and I reserve the right to reuse the piece elsewhere.
    • If I cancel the commission for whatever reason, you will receive a full refund, in addition to a .PNG file of whatever progress of the commission has been completed. An unfinished commission on my part will have the same image rights as a finished commission.
    • If I have not started work on your commission within 1 month of payment, you may request a full refund, no questions asked.
    • You will not be refunded if you are unsatisfied with the final commission. I am willing to discuss and make minor revisions, but any major revisions will be rejected.

    Revisions

    • Any and all major revisions must be done at the sketch stage.
    • Minor revisions may be done after completion. I reserve the right to decide what constitutes a “minor” revision.
    • The only major revisions permitted after completion are details that I may have missed and was previously specified in the order form/correspondence while the commission was still in the sketch stage (ex. missing tattoo that’s essential to the character’s design).
    • Any extensive add-ons, revisions, or requests may be subject to additional fees. These are to be paid via another listing on VGen.

    Communication

    • Communication is to be done via VGen messages, Discord (@noogies), or email (noogie@shai.pink).
    • You may contact me at any time to ask for a progress check on the commission, though I ask to keep it reasonable.
    • Please feel free to draw over works-in-progress that I send to better communicate your needs!

    Proper Credit

    If you re-upload your commission on social media or otherwise use my work, please properly credit me as an artist/designer by adding one of my links to your post/listing/description. Use one or more of the following links:

    Changelog

    • OCT 23 2023: First published.
    • NOV 18 2023: Clarified Image Rights and Intellectual Property/Character Rights section. Changed Boundaries to allow for adult-oriented commissions.
    • DEC 18 2023: Clarified Boundaries, Payments, and Refunds section. Removed some restrictions in Image Rights and added section on excessive edits and tracing.
    • FEB 29 2024: Changed Payment section to indicate no work will be done until payment is made. Added section on redesigns in Character Rights. Added draw over perms to Communication.
    • MAR 12 2024: Added section about full character rights/copyright transfer in Intellectual Property & Character Rights. Added section in Revisions about add-on fees.
    • DEC 28 2024: Added section in Image Rights to clarify illustration commissions include commercial licensing.
    • FEB 11 2025: Added abandonment clause in Cancellations & Refunds and adjusted partial refunds to 50%. Added Proper Credit section.